EMC (CCE) Route server BHCC rate

[boris556]

Our customer would like to use Avaya EMC Call Routing Server, in order to route incoming Call center Calls to appropriate Skills.

All calls will arrive at incoming vector with adjunct route command to EMC Call Routing Server, that will response with destination VDN number as well as UUI.

I have to response with Call rate that EMC Call Routing Server can support.
The Call center has around 400 agents with short calls, co BHCC can be more than 10,000 calls.

[scoinean]

Avaya Aura® Call Center Elite Multichannel Release 6.3.x Overview Guide talks about capacities for different configurations on about page 15