CCE 4.x :: Does it support email with SSL.

[nitinyashverma]

Hi,

I am facing a problem at one of my client for configuring email in CCE 4.0.
On using a freeware Argo Soft email client, am able to configure the emails for CCE desktop.

On changing the email configurations to customer provided POP3 / SMTP settings, am getting error messages as per below logs. The POP3/SMTP settings are verified using outlook express along SPA.

Can we use SSL configurations for CCE. If yes, then how & where we can make such configurations.

Thanks!!!
Nitin

Logs:
[Wed Sep 08 19:38:38.911],Info,5488,[Thd 4] Information:
Plugin Name : SMTP Sender
Assembly Path : ASEmailMediaStore.SMTPSender.dll
Plugin Loaded State : Successful
Error Message :

[Wed Sep 08 19:38:38.911],Info,5488,[Thd 4] Information:

********** AS Email Media Store Successfully starts at 9/8/2010 7:38:38 PM **********

[Wed Sep 08 19:38:39.208],Info,5620,[Thd 15] Information: [* EMS MD Client *] : EMS has got * CONNECTED * to media director at : 9/8/2010 7:38:39 PM
[Wed Sep 08 19:38:39.208],Info,5620,[Thd 15] Information: [* EMS MD Client *] : Succeed to establish connection to media director at : 9/8/2010 7:38:39 PM
[Wed Sep 08 19:39:13.811],Info,5824,[Thd 31] Information: Command: QUIT
[Wed Sep 08 19:39:43.805],Info,5824,[Thd 31] Information: [* POP3 Receiver Plugin *] : [AgileSoftware.Multimedia.MediaStore.EMS.POP3Receiv er.Pop3Queue.DoReceiveEmail()] Unexpected error occurs.
System.ApplicationException: POP3 query timed out
at AgileSoftware.Multimedia.MediaStore.EMS.Email.POP3 Client.GetSingleLineResponse(Boolean disconnecting)
at AgileSoftware.Multimedia.MediaStore.EMS.Email.POP3 Client.Disconnect()
at AgileSoftware.Multimedia.MediaStore.EMS.Email.POP3 Client.GetSingleLineResponse(Boolean disconnecting)
at AgileSoftware.Multimedia.MediaStore.EMS.Email.POP3 Client.Connect()
at AgileSoftware.Multimedia.MediaStore.EMS.Email.POP3 BulkReceiver.Receive()
at AgileSoftware.Multimedia.MediaStore.EMS.POP3Receiv er.Pop3Queue.DoReceiveEmail(Object state)
[Wed Sep 08 19:40:39.191],Info,5620,[Thd 15] Information: [* EMS MD Client *] : Ready to keep media director connection alive at : 9/8/2010 7:40:39 PM
[Wed Sep 08 19:40:39.191],Info,5620,[Thd 15] Information: [* EMS MD Client *] : Succeed to keep media director connection alive at : 9/8/2010 7:40:39 PM
[Wed Sep 08 19:41:14.548],Info,5684,[Thd 32] Information: Command: QUIT
[Wed Sep 08 19:41:44.546],Info,5684,[Thd 32] Information: [* POP3 Receiver Plugin *] : [AgileSoftware.Multimedia.MediaStore.EMS.POP3Receiv er.Pop3Queue.DoReceiveEmail()] Unexpected error occurs.
System.ApplicationException: POP3 query timed out
at AgileSoftware.Multimedia.MediaStore.EMS.Email.POP3 Client.GetSingleLineResponse(Boolean disconnecting)
at AgileSoftware.Multimedia.MediaStore.EMS.Email.POP3 Client.Disconnect()
at AgileSoftware.Multimedia.MediaStore.EMS.Email.POP3 Client.GetSingleLineResponse(Boolean disconnecting)
at AgileSoftware.Multimedia.MediaStore.EMS.Email.POP3 Client.Connect()
at AgileSoftware.Multimedia.MediaStore.EMS.Email.POP3 BulkReceiver.Receive()
at AgileSoftware.Multimedia.MediaStore.EMS.POP3Receiv er.Pop3Queue.DoReceiveEmail(Object state)

[vdeo]

SSL Configuration is not supported in CCE.

This issue needs detailed troubleshooting and needs a check on the configuration, hence I would recommend you to log a case with the Avaya Support team.