CMS Supervisor User connection initialzing

[scott232]

Hi
Any help greatly appreciated.
We are moving to a Windows 7 platform from XP.
Clients are 64 bit.
Server is running v14.
16.3 client connecting back to our DB running v14.
Software installs, can set a connection to the server and make a connection and login.
Log a domain user onto client, run the software and message "connection initializing" then a connection could not be established.
Navigate to the c:\programs files (x86)\ folder and run exe as another user with admin and can login fine.
Suggests permissions to me so check following and allow users Full Control over
c:\program files\Avaya
c:\program files (x86)\Avaya
%appdata%\user\Avaya
All without success.
Make a user a temp admin, still doesn't allow a connection.
Any help greatly appreciated.

[shaikht]

Hi,

It looks that domain policy of PC is not allowing connection.

You need to have access for following on windows 7 for supervisor:

C:\Program Files (x86)\Avaya\CMS Supervisor R17
C:\Users\domain_user\AppData\Roaming\Avaya\CMS Supervisor R17

I hope it helps.

[scott232]

I believe those permissions have been set accordingly. I have allowed "users" full control on those relevant paths.

I am using CMS 16.3, should this be an issue?

[shaikht]

Ok..

No those are independednt to CMS versions. Those locations are for windows 7.

[scott232]

Does he user have to be an admin to run?

[shaikht]

There is no such specific requirement to run supervisor.

But if admin users are able to loggin, I guess you need to have admin users to have full permsissions.

[ilalpatidar]

This is something known issue in CMS supervisor, you need to provide full access to folders mentioned and additionally you need to have telephony service running under services.msc window.