IDS Error ACS Failure occured on Switch#1, error code =0.

[esalguero]

Hi all, please I need your help.

Our IDS voice and presence is given the following error:


[Thu Oct 29 16:02:51.294],Info,6096,CStatThread::StartStatistics - Statistics function for Switch#1 started successfully

[Thu Oct 29 16:02:51.294],Info,3972,Update trunk group thread started, ThreadID=f84


[Thu Oct 29 16:02:51.294],Info,3972,Update trunk group thread for Switch#1 started, Thread ID is 0xF84.

[Thu Oct 29 16:02:59.126],Info,5440,CCVCTStream::EventDispatchThreadProc - acsGetEventPoll after (positive). privateData.length = 0, cstaEvent.eventHeader.eventClass 1, cstaEvent.eventHeader.eventType 7

[Thu Oct 29 16:02:59.126],Info,5440,CCVCTStream::EventDispatchThreadProc - Private data is 0 length.

[Thu Oct 29 16:02:59.126],Minor,5440,CCVCTStream::EventDispatchThreadProc - acsGetEventPoll returns ACSERR_BADHDL in thread 0x1540

[Thu Oct 29 16:02:59.126],Info,5440,CCVCTStream::EventDispatchThreadProc - Exit point. Event Dispatch Thread Stopped, ThreadID=0x1540

[Thu Oct 29 16:02:59.126],Info,6096,Message ACSUNSOLICITED:ACS_UNIVERSAL_FAILURE Received

[Thu Oct 29 16:02:59.126],Info,6096,ACS Universal Failure Code: 0

[Thu Oct 29 16:02:59.126],Major,6096,ACS Failure occured on Switch#1, error code =0.

[Thu Oct 29 16:02:59.126],Info,6096,Stream of Switch#1 aborted


I am wondering if this is an issue related to AES. Someone knows how fixed it.

I will appreciate your help.

Regards,

Edson

[k2cinswedenab]

This is mentioned as fixed in the Release Notes for Service Pack CCE 4.1.1

13410
XML Server needs to handle
ACSERR_STREAM_FAILED
ACSERR_BADHDL
Since this is not currently handled, if a stream fails the XMLServer
never releases the resources associated with this stream and creates
a new one. As a result of which the stream count keeps on increasing
and eventually the XML Server crashes

Either deploy the latest release or try restarting both XML Server and AES.

Regards Andreas