Witness CSCM major alarm

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  • sameh1968
    Member
    • Oct 2010
    • 7

    Witness CSCM major alarm

    Hello,
    Recently we’ve installed a new CSCM 7.8.4 with CM 5.2.1 and AES 5.2 , everything is configured properly when we tried to replay the recorded call no voice or audio was there, when we checked the CSCM alarm page this Major Alarm was shown:
    No audio packets received from aaa.bbb.ccc.ddd:abcd. Call failed or no network path to recorder
    Appreciate your feedback for this issue.
    Thanks
  • mabbas
    Member
    .
    • Oct 2010
    • 5

    #2
    Cscm 7.8

    You will need to have the CSCM patch with dmcc.jar file to fix it. It is a known issue.

    Comment

    • sameh1968
      Member
      • Oct 2010
      • 7

      #3
      hi.
      i already got the cscm patch includs 78115 and 78116. after installing these file i got another problem when i login to cscm web page i can't access the page and showing an error regarding java.lang.swhn.
      any thoughts about this problem? thank you

      Comment

      • sameh1968
        Member
        • Oct 2010
        • 7

        #4
        CSCM major alarm problem solved

        Hi all,

        i just want everyone to know that the problem is solved, i got the patch file 78115 and replaced all files but the most important thing that i did not do is that i have to delete a folder before starting the cscm service it's already mentioned in the release note which is: delete folder /opt/witness/tomcat5525/work
        Now everything is OK.
        Thanks

        Comment

        • zaja
          Aspiring Member
          • Oct 2010
          • 1

          #5
          Avaya IP DECT ADMM Version 1.5.x

          sorry It was my fault
          Last edited by zaja; 10-12-2010, 06:38 AM.

          Comment

          • saudh
            Aspiring Member
            • Oct 2010
            • 1

            #6
            Need your help

            Can you please provide me these 78115 and 78116 patches? I am unable to find these two for download. Can you please email me ?? my email ID is [email protected]

            Thanks in advance.


            Originally posted by sameh1968 View Post
            hi.
            i already got the cscm patch includs 78115 and 78116. after installing these file i got another problem when i login to cscm web page i can't access the page and showing an error regarding java.lang.swhn.
            any thoughts about this problem? thank you

            Comment

            • sameh1968
              Member
              • Oct 2010
              • 7

              #7
              CSCM Patch 78115-78116

              Hi Saudh,

              Check your mail please.

              Best Regards

              Comment

              • jrms
                Aspiring Member
                • Oct 2010
                • 2

                #8
                CSMS Issue

                sameh1968

                Can you please also send me these files, I got exactly the same problem with the same versions a new CSCM 7.8.4 with CM 5.2.1 and AES 5.2.

                I cant find
                patch file 78115 & patch file 78116 anywhere.

                Thanks in advance.

                Comment

                • jrms
                  Aspiring Member
                  • Oct 2010
                  • 2

                  #9
                  CSMS Issue

                  MY EMAIL IS [email protected]

                  Thanks againsameh1968

                  Comment

                  • oparks
                    Aspiring Member
                    .
                    • Nov 2010
                    • 1

                    #10
                    Need assistance fast!!!!

                    Can someone please send me these patches, I'm on an AES upgrade now and need them PLEASE!!! [email protected] b


                    Originally posted by sameh1968 View Post
                    hi.
                    i already got the cscm patch includs 78115 and 78116. after installing these file i got another problem when i login to cscm web page i can't access the page and showing an error regarding java.lang.swhn.
                    any thoughts about this problem? thank you

                    Comment

                    • sameh1968
                      Member
                      • Oct 2010
                      • 7

                      #11
                      Hi JR,

                      sorry for the delay but i just saw your post, please check your email.

                      Best Rgerads

                      Comment

                      • sameh1968
                        Member
                        • Oct 2010
                        • 7

                        #12
                        Hi Oparks,

                        please check your email.

                        Best Regards

                        Comment

                        • shahzadch573
                          Aspiring Member
                          • Apr 2013
                          • 1

                          #13
                          Hi ,
                          I am also facing same issues & i wasn't able to download these patches . I would highly appreciate if you can send me these patches at [email protected]
                          You help will be highly appreciated . Looking forward for your early concurrence on same with too many thanks.
                          Warm regards,
                          Shahzad Chaudhry

                          Comment

                          • ittisal
                            Aspiring Member
                            • Nov 2013
                            • 1

                            #14
                            please send me the patch my e-mail [email protected]

                            Comment

                            • gkumbh
                              Aspiring Member
                              • Dec 2014
                              • 1

                              #15
                              Major Alarm in ACR 10.1 -2Patch 101081

                              I am getting major alarm as xxxxx is not a valid Split and /or cannot be observed via AES TSAPI. Anybody came across such issue
                              Last edited by gkumbh; 09-23-2015, 10:52 AM.

                              Comment

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