AES and WebLM connection

[anajim]

Hi,

We have Contact center implementation with AACC. Now we are in the initial stage where we have reached to the login stage for the agents. But when the agent is trying to login it gives an error message that CTI resources is disabled.

When i ckecked the AES, it is not giving me any licenses error on the GUI, but when I run the netstat command
netstat -an | grep "IP address of the webLM:52233"
it shows that it is in close_wait state, I have checked the certificate and still is not giving me any error for the certificate.

Any idea what could be the cause of the issue.

[lsngta]

Hi ,

CLOSE_WAITs means the socket is in a waiting state to be closed but the JVM has not freed the memory. It is possible that the sockets have been closed but haven't been freed until the Garbage collector removes them.
You might need to tune the JVM garbage collection & Tomcat to better suit the needs of your application and configuration.