We run multiple Outbound call campaigns & we regularly need to prevent certain customers within a campaign from being called after the campaign has been set running (for example if the customer calls us to request we do not call them back).
The problem I have is that there is no easy way to search for a particular customer within the "call details" of the Outbound tool, other than manually clicking each page of 50 records until the correct customer is identified - this can be a very lengthly process when there are 1000's of calls in a campaign.
Seems like the clunky Outbound tool hasn't been updated since the Nortel days - it wouldn't be so bad if we could maximise the program to fill the whole screen rather then being restricted to a small Window.
Anybody any thoughs?
Ashley
The problem I have is that there is no easy way to search for a particular customer within the "call details" of the Outbound tool, other than manually clicking each page of 50 records until the correct customer is identified - this can be a very lengthly process when there are 1000's of calls in a campaign.
Seems like the clunky Outbound tool hasn't been updated since the Nortel days - it wouldn't be so bad if we could maximise the program to fill the whole screen rather then being restricted to a small Window.
Anybody any thoughs?
Ashley
.
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