I have two standalone production Proactive Contact 4.2.2 dialers. Agents go back and forth between the two. We use NICE, and the agents need to have the same UID's but we cannot pod the dialers. Does anyone have a neat perl script to sync the ID's from one dialer to another?
-
-
Sync UID's on non podded dialers
The easiest way to do this is to modify a configuration file on the dialer which contains agents global settings. The file is typically a file that must be administered by Avaya from the command line, createop.cfg. One of the settings defines the base UID number for the agents. Agent UID's commence with this number (typically 2000) and increment from there.
For two separate dialers, the two can be segmented by increasing this baseline UID number on the second dialer upwards, to say 5000 or 6000. This then gives a range of UID numbers for one dialer and a second range of numbers for the second dialer. Typically the range of numbers should be large enough to accomodate all the agents, for all shifts. Given the maximum number of licensed agents of +/- 450, a range of 3000 UIDs is typically sufficient.
With this strategy, of course, as agents change over time, they must be removed/deleted. UID numbers which become unused are filled in by the OS as new agents are created.
Setting this all up requires not only the change, but also a change to the existing UIDs, on one of the dialers, plus some reporting on how UID numbers are being used.
Performing this work is essentially a customization project.Please contact your account manager for the next step. -
This is very helpful thank you.Comment
.
Comment