AACC Outbound Disposition Codes...

[jacks196]

AACC 6.4 SP13

We have a number of Outbound Campaigns with Disposition Codes enabled / assigned - for example, one campaign has 9 disposition codes enabled:

Number Busy
No Answer
Answer Machine
No Such Number
Hung Up
Wrong Number
Do Not Call
Re-Schedule Call
Completed

If I select the campaign in the OCMT and select one of the calls, do a right-click and "Close With Code" I only have an option of 4 disposition codes to select from:

No Such Number
Hung Up!
Wrong Number
Completed

Doesn't make any sense - anybody any thoughts, I have exactly the same issue in both our live and test environments?

[dgilli]

Call required

Is it possible that the disposition codes that do not show in your list are those that are marked to require a call and it is assuming you are not doing that as you are not updating from the Agent side?

[jacks196]

Call required

Thanks for the suggestion - all of our Disposition Codes are configured to require an outbound call though, so if that scenario were true then all / none of the codes would be available when manually closing a contact..