Agent can't login with the AIC 7.3.0.8

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  • zhen1
    Aspiring Member
    • Nov 2014
    • 1

    Agent can't login with the AIC 7.3.0.8

    we use the AIC 7.3,sometimes the agent can't login until restart the SDK services.


    2014-11-12 16:52:44,464|INFO |com.avaya.client.sdk.framework.impl.SDKMessagingC o
    nnectorImpl|MessagingResourceFactory-InboundExecutor_Thread-1||||Recieved Messag
    e : Name = data.modify&Data Id = agent6001/channellist/VOICE&Root Cause = [Voice
    ChannelConnectionImpl.INITIALIZED], reason=[Setting new service state, old state
    - INITIALIZING]|[]


    2014-11-12 16:52:44,464|INFO |com.avaya.client.sdk.framework.impl.SDKMessagingC o
    nnectorImpl|MessagingResourceFactory-InboundExecutor_Thread-1||||Recieved Messag
    e : Name = data.modify&Data Id = agent6001/channellist/VOICE&Root Cause = [Voice
    ChannelConnectionImpl.LOGGING_IN], reason=[Setting new service state, old state
    - INITIALIZED]|[]
  • mandalapu
    Hot Shot
    .
    • Nov 2010
    • 13

    #2
    We need to look into this issue in more depth, hence request to open a SR with support with logs and the frequency of the issue.

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