ACR fields in Quality Monitoring for making Rules purpose

[habibm]

Dear All,

I want to know the possibility of having ACR Search and replay fields to be
appear in Quality Monitoring for making Inbox rules.

i.e. Can we have all the fields of ACR search and replay including UDFs and
custom fields (I am attaching the snapshot of custom fields, we will use these
fields to fetch data from external database)

Kindly let me know whether it is possible or not.

Thanks in advance

Regards,
Mohsin Habib

[pmulya]

It would need customization to achieve this requirement hence i would suggest you involve professional services to get appropriate solution.