AACC Customer Database - Bulk Addition of Users

[tgetor]

Hello All,

Can anyone help me out on this please - platform AACC 6.4 with multimedia in a SIP environment.

How do I populate the AACC customer database using some form of bulk addition process?

We have a CRM with customer data that changes daily (increasing) and we are planning to have a script that queries this regularly for newly added data, with fields conforming to that of the AACC customer database. We would then wish to add any new data to the AACC DB via a script as well.

Direct integration of the two systems is currently not feasible due to some constraints.

Any links, documentation, scripts are welcome.

Thanks in advance.

Tony G

[hergenmuelle]

Hi Tony,

usually write access to the AACC DB is not granted to BPs/customers.
What kind of data would you like to add ?

It is risky to modify it directly as there are cross references and invalid data could cause functionality or shadowing issues.

But in exceptional cases it could be feasible.
Please contact DevConnect with your requirements - they should be able to help.

Cheers,

HM

[tgetor]

Hi HM,

Thanks for the response. Your point is well noted.

We are a data services provider and are only looking to populate the CCMS/CCMM with customer information so when a customer contacts the center via any of voice, email or web chat sessions, we know who it is, can track their history and respond appropriately.

The data added would also include specific account info to help agents quickly address issues with customers.

All customer data are currently stored in a CRM that changes daily as more customers are brought onboard.

Glad if you could suggest any means of achieving our objective other than a manual account-by-account add.

Thanks.

Tony G