Interaction Center 5.3 - Integration with Social Media channel

[khali12]

Hello everyone!
I'm currently working on the issue of IC integration with social networks (Facebook, Twitter, VK etc).

Ideally, I see situation when customer's requests goes from Social networks (private messages or wall) are queued to the agent by analogy with all e mail or chat channels.

Anyone has similar experience? Is this possible to do with IC? Thank you!

[mandalapu]

You will need to explore on customization side.

[cartw7]

Hi, khali! If I remember correctly, my friend and his team uses a third party CTI software called Tenfold. They provide social integration for more relevant data. Contact their chat support for more details.