AVP Web login problem

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  • krabu
    Aspiring Member
    • Dec 2010
    • 1

    AVP Web login problem

    Hi All,

    I have a problem with Avaya Voice Portal 5.0 Web login .... after some time of not using it, not logging into the AVP Web, I need to change some settings but my Web login is not working. When I enter my Web login/password, AVP returns that the login and password is not correct:

    Sorry, that Username and Password did not work.
    Please try again.


    But I am definately sure my Web login is correct:
    The strange thing is that I am able to change the password on the:
    https://VPMS/VoicePortal/pages/changepwd.jsf page and it's changed without any problems but when I attempt to log on - I still get the "Sorry, that Username ...."

    It seems that the web access is locked. I have full console access. Is there any way to unlock the web login password?

    Any Help would be greatly appreciated.

    Regards
    Mat
  • P2
    Member
    .
    • Feb 2010
    • 8

    #2
    Hi Matt,

    I suggest you to open a Support tkt for this issue, Services team uses the Avaya Account to login to webpage and reset/unlock your password for the VP webadmin.

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