CMS report display problem

[ckruml]

Hello,

Using Avaya CMS Supervisor version 16.3, I'm having an issue with viewing reports. Local IT has not been able to fix, so I was hoping someone else may have experienced this problem and found a solution.

Any report, regardless of if it's an Avaya report or custom report, displays text as doubled or faded out. Exporting works fine, but this is problematic when trying to live monitor a skill.

I have a screenshot... trying to figure out how to make it viewable in this forum.

Edit: Here's a screenshot: http://imgur.com/QiPNa4K


Thanks

[shaikht]

Hi,

Have you tried to maximize/minimize report window? If it was, do you see any change?

Also,issue is seen only on one desktop or on all the desktops?

I will also suggest to open SR with Avaya so that we can look into it.

[ckruml]

There's no change when minimizing/maximizing or moving the report window.

The odd thing is it does this no matter what PC I log in to. But if another user logs in to the same PC it's fine for them.

[shaikht]

Hi,

Thanks for the information.

Its wierd that issue is only with user profile not PC. May be if possible, try to delete and add user back as quick solution.

Or else please open SR with Avaya so that we can look into it.