Avaya ACR 10 and AACC &QM Question

[yu59]

Dearl all：

I want to consult, to annex the content of the picture seen in the Quality Monitoring software, whether must resort to AVAYA AACC or CTI third party software. Thank you

[stphnwd]

What are you looking for exactly? Do you have the adapter configured to monitor the CTI Web Service of AACC? The CTI Web Service would be configured with CallRecordUser account.

Have you reviewed the application notes from devconnectprogram.com?

http://www.devconnectprogram.com/fileMedia/download/75de5463-1248-46b1-a201-ffa2f2a983c0