Detecting abandoned calls in Rules Plug-in

[hanibey]

Hi,

Is there a way to detect an abandoned call (a call that reached the agent but didn't get answered) through the Rules plug-in in order to perform an action?
Because i wanna retrieve the phone numbers in the abandoned calls and i can't do that through CCE Reporting.

Thank you.

[andreas1]

Why not use the Voice Media Store and add a VDN that you want to monitor for Abandon calls?

[ghorpades]

Form the Data base you can get the completion status of the call. where in you can determine the status of the call .

On the Data Base run the following query :-

Select FromAddress interactionid completionstatus from dbo.interaction A innerjoin dbo.secots B where a.interactionid = b.interactionid & completion Status = -1