Avaya CMS Supervisor 16.x error 429

[ttroch]

I cant Lunch Avaya CMS Supervisor 16.x (any 16 version) on Windows 7

In event logs:

Faulting application name: acsApp.exe, version: 16.0.0.0, time stamp: 0x4b44d10a
Faulting module name: CVSSM.dll, version: 16.0.0.1, time stamp: 0x4b44d133
Exception code: 0xc0000005
Fault offset: 0x0000827d
Faulting process id: 0x19ec
Faulting application start time: 0x01d068fcbfc3ed00
Faulting application path: C:\Program Files (x86)\Avaya\CMS Supervisor R16n\acsApp.exe
Faulting module path: C:\Program Files (x86)\Avaya\CMS Supervisor R16n\CVSSM.dll
Report Id: fe6a685d-d4ef-11e4-bd3a-a0a8cdaa71d8

version 17 starts ok but is not compatible with a server on the other end.

Any ideas?

[pmatthews]

Error 429 is explained in the readme that comes with Supervisor which basically asks you to run the reg.bat file, however you'll be better off using R17. R17 will connect to older CMS releases, you just need to make sure you have the correct release selected in the Server Properties form.

[ttroch]

hi thanx for the answer but of course I have tried the readme file fixes but did not help in my case.

[shaikht]

Hi,

Is issue happening only on one PC or it ia happening for all PC's?

I will suggets following:

Uninstall supervisor and install it again .Windows 7 is supported on r16 supervsior so it should work.

In case still you are not able to open it, please raise SR with Avaya support so that we can look into it.