Avaya AACC AMS - Record announcement

[lnesje]

Anyone got inputs/tips/tricks how I can be able to record an announcement to be used by AMS without having to route trough CM with a vector? Is there any smart way of record an announcement "on the fly" and be used by AMS which is referred to by masterscript ?

[vikramsg]

I don't think this can be done directly. However you can explore the Recording done by Supervisors/Agents on Agent Greeting Application packaged with AMS. Ofcourse you need to have Agent Greeting licenses to be able to do this.

In Agent Greeting, Agents can actually record their announcements which will be played (if agent greeting enabled) when Agent answers the skillset call.

Good luck and Happy Testing.

[torre55]

Hi
For example, if you want to play music on hold to an caller.
You must add a folder under the damianname.com on
element manager -> media management
-------------exampleDomain.com
-----------------------[Folder] MoHOLD
----------------------------------[Announcement] MoHOLD

Add to CCMS the route normally and use as event handler on OD script.

[vary1]

The AMS has a directory for use within the AACC for isntance most of our recordings are located under the directory EN_US we use up front letters to play different langages of the same recording in the scripting. EN_Welcome would play in english while DE_Welcome would play the German recording.
The recordings are assgined through the scripting either as RAN routes to the AMS or as a variable that point to them. below is an example of our close message
/* Handle closed conditions */
SECTION HANDLE_CLOSED
GIVE RAN English_Closed_RAN
GIVE RAN Spanish_Closed_RAN
GIVE RAN French_Closed_RAN
GIVE RAN IT_Closed_RAN
GIVE RAN PL_Closed_RAN
DISCONNECT