Contact Store problem for only can trace incoming call but missing outgoing call.

[lau56]

Hi Support & All,

One of my customer have voicemail pro & Contact store, the problem is 2 Ext (Ext 221 & Ext 234), both are agent phone , is missing outgoing call record.

I have check the IP office have trick the voice recording for both, incoming & outgoing call recording.
in the contact store is only can playback on incoming call but missing outgoing call record.

May I know how to check the Ext No. in contact store?
Whether can delete the Ext No. in the contact store & recreate?

Urgently need help to solve the problem.

Thanks
Edward

[mcgran]

Bug in Contact Recorder

Hi Edward,

It may be the same problem I am facing.
The problem I am experiencing is due to a severe bug in the Contact Recorder software and the way the calls are filtered by login.

Lets say for example your outgoing numbers are 10 digits long (including area code).
Under the users login permissions. Under the "Is allowed to replay calls owned by" section, you have to add 0000000000-9999999999.
This will allow the user to show all outbound calls to any 10 digit numbers.

This is a bug because it allows the owner of the login to see ALL agents outbound calls.
I feel Avaya are filtering on the "Agents" field in the database, rather than the "Parties" field.

I have tried to bring this to Avaya's attention but they are unwilling to do anything about it.

You would be better off upgrading your customer to a software solution that actually works.
Try Xima Chronicall software. It is amazing. http://www.ximasoftware.com