AACC 6.3 SP11 Master Script Opening Error

[eturgu]

Hi all,

I have an issue about my Master Script. I can open the other scripts but, when I try to open Master Script I get the below error message. I have AACCR6.3 SP11 CS1000 AML link voice and multimedia server without media server.

Is there anyone who can solve this issue?

Thank you,

Best Regards All





Could not open the editor: An exception was thrown during initialization

---> Details

java.lang.NullPointerException
at com.nortel.applications.common.utils.bean.BeanUtil s.fillTableFromElements(BeanUtils.java:872)
at com.nortel.applications.common.utils.bean.BeanUtil s.fillTableFromElements(BeanUtils.java:830)
at com.nortel.applications.sce.model.ContainerData.fi llNodeListById(ContainerData.java:738)
at com.nortel.applications.sce.model.ContainerData.fi llThisBean(ContainerData.java:1011)
at com.nortel.applications.sce.model.ContainerData.<i nit>(ContainerData.java:618)
at com.nortel.applications.sce.model.ContainerDataLis t.fillWithInternalContainers(ContainerDataList.jav a:447)
at com.nortel.applications.sce.model.ContainerDataLis t.<init>(ContainerDataList.java:314)
at com.nortel.applications.sce.model.ApplicationData. read(ApplicationData.java:515)
at com.nortel.applications.sce.core.controller.AppCon troller.<init>(AppController.java:303)
at com.nortel.applications.sce.ui.cc.editor.cccontact router.editorcomponents.CcContactRouterEditor.init ContactCentre(CcContactRouterEditor.java:263)
at com.nortel.applications.sce.ui.cc.editor.cccontact router.editorcomponents.CcContactRouterEditor.init (CcContactRouterEditor.java:161)
at org.eclipse.ui.internal.EditorManager.createSite(E ditorManager.java:798)
at org.eclipse.ui.internal.EditorReference.createPart Helper(EditorReference.java:644)
at org.eclipse.ui.internal.EditorReference.createPart (EditorReference.java:462)
at org.eclipse.ui.internal.WorkbenchPartReference.get Part(WorkbenchPartReference.java:595)
at org.eclipse.ui.internal.PartPane.setVisible(PartPa ne.java:313)
at org.eclipse.ui.internal.presentations.PresentableP art.setVisible(PresentablePart.java:180)
at org.eclipse.ui.internal.presentations.util.Present ablePartFolder.select(PresentablePartFolder.java:2 70)
at org.eclipse.ui.internal.presentations.util.LeftToR ightTabOrder.select(LeftToRightTabOrder.java:65)
at org.eclipse.ui.internal.presentations.util.TabbedS tackPresentation.selectPart(TabbedStackPresentatio n.java:473)
at org.eclipse.ui.internal.PartStack.refreshPresentat ionSelection(PartStack.java:1256)
at org.eclipse.ui.internal.PartStack.setSelection(Par tStack.java:1209)
at org.eclipse.ui.internal.PartStack.showPart(PartSta ck.java:1608)
at org.eclipse.ui.internal.PartStack.add(PartStack.ja va:499)
at org.eclipse.ui.internal.EditorStack.add(EditorStac k.java:103)
at org.eclipse.ui.internal.PartStack.add(PartStack.ja va:485)
at org.eclipse.ui.internal.EditorStack.add(EditorStac k.java:112)
at org.eclipse.ui.internal.EditorSashContainer.addEdi tor(EditorSashContainer.java:63)
at org.eclipse.ui.internal.EditorAreaHelper.addToLayo ut(EditorAreaHelper.java:225)
at org.eclipse.ui.internal.EditorAreaHelper.addEditor (EditorAreaHelper.java:213)
at org.eclipse.ui.internal.EditorManager.createEditor Tab(EditorManager.java:778)
at org.eclipse.ui.internal.EditorManager.openEditorFr omDescriptor(EditorManager.java:677)
at org.eclipse.ui.internal.EditorManager.openEditor(E ditorManager.java:638)
at org.eclipse.ui.internal.WorkbenchPage.busyOpenEdit orBatched(WorkbenchPage.java:2854)
at org.eclipse.ui.internal.WorkbenchPage.busyOpenEdit or(WorkbenchPage.java:2762)
at org.eclipse.ui.internal.WorkbenchPage.access$11(Wo rkbenchPage.java:2754)
at org.eclipse.ui.internal.WorkbenchPage$10.run(Workb enchPage.java:2705)
at org.eclipse.swt.custom.BusyIndicator.showWhile(Bus yIndicator.java:70)
at org.eclipse.ui.internal.WorkbenchPage.openEditor(W orkbenchPage.java:2701)
at org.eclipse.ui.internal.WorkbenchPage.openEditor(W orkbenchPage.java:2685)
at org.eclipse.ui.internal.WorkbenchPage.openEditor(W orkbenchPage.java:2668)
at com.nortel.applications.sce.ui.cc.actions.WorkBenc hEditorUtils.openEditor(WorkBenchEditorUtils.java: 86)
at com.nortel.applications.sce.ui.cc.actions.OpenHand ler.openContactRouter(OpenHandler.java:304)
at com.nortel.applications.sce.ui.cc.actions.OpenHand ler.executeHandler(OpenHandler.java:133)
at com.nortel.applications.sce.ui.cc.actions.BaseHand ler.execute(BaseHandler.java:79)
at org.eclipse.ui.internal.handlers.HandlerProxy.exec ute(HandlerProxy.java:294)
at org.eclipse.core.commands.Command.executeWithCheck s(Command.java:476)
at com.nortel.applications.sce.ui.cc.views.workbench. WorkBenchCCView$6.doubleClick(WorkBenchCCView.java :379)
at org.eclipse.jface.viewers.StructuredViewer$1.run(S tructuredViewer.java:821)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner .java:42)
at org.eclipse.core.runtime.Platform.run(Platform.jav a:888)
at org.eclipse.ui.internal.JFaceUtil$1.run(JFaceUtil. java:48)
at org.eclipse.jface.util.SafeRunnable.run(SafeRunnab le.java:175)
at org.eclipse.jface.viewers.StructuredViewer.fireDou bleClick(StructuredViewer.java:819)
at org.eclipse.jface.viewers.AbstractTreeViewer.handl eDoubleSelect(AbstractTreeViewer.java:1419)
at org.eclipse.jface.viewers.StructuredViewer$4.widge tDefaultSelected(StructuredViewer.java:1195)
at org.eclipse.jface.util.OpenStrategy.fireDefaultSel ectionEvent(OpenStrategy.java:238)
at org.eclipse.jface.util.OpenStrategy.access$0(OpenS trategy.java:235)
at org.eclipse.jface.util.OpenStrategy$1.handleEvent( OpenStrategy.java:296)
at org.eclipse.swt.widgets.EventTable.sendEvent(Event Table.java:84)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.ja va:1003)
at org.eclipse.swt.widgets.Display.runDeferredEvents( Display.java:3910)
at org.eclipse.swt.widgets.Display.readAndDispatch(Di splay.java:3503)
at org.eclipse.ui.internal.Workbench.runEventLoop(Wor kbench.java:2405)
at org.eclipse.ui.internal.Workbench.runUI(Workbench. java:2369)
at org.eclipse.ui.internal.Workbench.access$4(Workben ch.java:2221)
at org.eclipse.ui.internal.Workbench$5.run(Workbench. java:500)
at org.eclipse.core.databinding.observable.Realm.runW ithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWork bench(Workbench.java:493)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(Pl atformUI.java:149)
at com.nortel.applications.sce.ui.cc.Application.star t(Application.java:44)
at org.eclipse.equinox.internal.app.EclipseAppHandle. run(EclipseAppHandle.java:194)
at org.eclipse.core.runtime.internal.adaptor.EclipseA ppLauncher.runApplication(EclipseAppLauncher.java: 110)
at org.eclipse.core.runtime.internal.adaptor.EclipseA ppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.ru n(EclipseStarter.java:368)
at org.eclipse.core.runtime.adaptor.EclipseStarter.ru n(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.eclipse.equinox.launcher.Main.invokeFramework( Main.java:559)
at org.eclipse.equinox.launcher.Main.basicRun(Main.ja va:514)
at org.eclipse.equinox.launcher.Main.run(Main.java:13 11)

[vikramsg]

Please verify if the Master Script can be opened in the Flow Editor Mode.

1. Right Click on MasterScript and the select "Open in Flow Editor Mode".

Also, See if you can copy the server to Local view and edit from there. Does it also give same error in local view as well?

[hergenmuelle]

If the Master_Script was in ContactRouter or Application Flow format already then you could also try to export the Master_Script in Script format, verify the content, import it into the Local View and overwrite/sync it back to the active CCMS.

[eturgu]

I could not open in the Flow Editor Mode and did not try exporting and importing again.

But, I have solved this issue by changing keyboard layout type to English.