AACC SIP expected wait time to public web - api - REST

[lnesje]

need to know how I can display expected wait time from AACC to public web.
Which API to use - how to get this extracted with a webservice call

thx in advance

[vikramsg]

You can do it with CCMS SOA Webservices to get the INTRINSIC value of EXPECTED WAIT TIME. The CCMS SOA Webservices can be enabled via Server Configuration utility.

[lnesje]

can you use with SOAP or REST to get this ?

[hergenmuelle]

CCMS SOAP WebServices.

[hergenmuelle]

Here an example:

Set up the ContactService WebServices in DIW:
"http://localhost:9070/SOAOI/scripting/services/ContactService?WSDL"

In scripting set the EWT of the contact as intrinsic with the WebService
setIntrinsicByName(String externalContactId, String key, String value, String user, String password)
Script example:

ASSIGN CONTACT DATA "ProviderContactID" TO externalcallid
ASSIGN "Exp_Wait_Time" TO Exp_Wait_Time_cv
ASSIGN 12 TO HDX_WSID_cv
ASSIGN "OpenWsUser" TO username
ASSIGN "xxxxxxxxxxx" TO password

GIVE RINGBACK
WAIT 2

QUEUE TO SKILLSET Skill1
WAIT 2

Section update_EWT

IF NOT QUEUED THEN
QUEUE TO SKILLSET Skill1
END IF

ASSIGN EXPECTED WAIT TIME Skill1 TO exp_wait_cv
CONVERT exp_wait_cv TO STRING Exp_Wait_Time_value_cv
SEND REQUEST HDX_AppId HDX_WSID_cv, externalcallid, Exp_Wait_Time_cv, Exp_Wait_Time_value_cv, username, password
GET RESPONSE HDX_AppId HDX_Resp_cv, cv_wsresult

WAIT 30
If exp_wait_cv >= 500 THEN
EXECUTE Route_to_VoiceMail
END IF

EXECUTE update_EWT

SECTION Route_to_VoiceMail
...

Get the value of the expected wait time with for your Website with the WebService
getIntrinsicByName(String contactId, String key, String user, String password)