CCE401 - Answer email by clicking on the body!!

[arielnikolic]

I have a user that has an issue when he receive a Work Item (email). He can answered the emial by clicking in wathever part of the email. It is happening in all the client machines on we have installed cce dsktop or reporting module.

We know that the documentation says that a WorkItem can be answered by clicking in the answer button or on the workitem alert.

does anyone knows ow can be changed like the documentation says?

Running CCE 4.1

[mandalapu]

Need more clarification for this issue. Are you reporting that you are able to answer the email by clicking on the body of the email and want to change this behavior?

With more detail description of the issue, please consult with the Avaya Support.

[chrispretorius]

Hi there all.

I'm having a major issue at a client of ours.

I have set up emails, and the mails queues successfully, and they even deliver successfully, but, when the mail arrives at the Agent desktop, them mail is blank.

There is no to, or from fields, the subjects are blank, and the body section is grayed out.

When trying to forward the mail, there is still no to or from adress, the subject is empty, and the body cannot be accessed?

We are running CCE 4.1.5

Can anyone suggest anything?

Kind Regards,
Chris.