Howdy Folks,
First post so please bear with me!
In our attempts to become PCI complaint we have engaged a 3rd party. We call them, stream DTMF tones of the customer and a bridged conference is formed.
Works fine for manual dialling on phone sets but outbound campaigns through AAAD is proving tricky because of a required pause by the remote end. It needs to work like this:
Calls 3rd party access number > pauses for a second > streams DTMF tones of end customer’s number.
We’ve discovered it’s not possible to add a pause on an ISDN circuit when dialling from the CS1k.
(I’ve asked our carrier (BT) if they provide a service where they will accept an agreed code)
We’re wondering if the above could be accomplished via scripting?
Currently customer data is simply uploaded from a .CSV file into an outbound campaigns.
I’m guessing the tricky part would be to get that customer tel number into the script as a variable!
Hope that makes sense - if anyone has any insights into how I might begin to attempt to achieve this I’d be very grateful.
Cheers,
Christian
First post so please bear with me!
In our attempts to become PCI complaint we have engaged a 3rd party. We call them, stream DTMF tones of the customer and a bridged conference is formed.
Works fine for manual dialling on phone sets but outbound campaigns through AAAD is proving tricky because of a required pause by the remote end. It needs to work like this:
Calls 3rd party access number > pauses for a second > streams DTMF tones of end customer’s number.
We’ve discovered it’s not possible to add a pause on an ISDN circuit when dialling from the CS1k.
(I’ve asked our carrier (BT) if they provide a service where they will accept an agreed code)
We’re wondering if the above could be accomplished via scripting?
Currently customer data is simply uploaded from a .CSV file into an outbound campaigns.
I’m guessing the tricky part would be to get that customer tel number into the script as a variable!
Hope that makes sense - if anyone has any insights into how I might begin to attempt to achieve this I’d be very grateful.
Cheers,
Christian
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