call classification to detect answering machine- enhanced call classification

[mamb]

Hi,

Environment:
[ccxml app]-----------[AVP 5.1]----------(h323)-----------------[Avaya CM]------------[pstn cloud]

issue: answeringmachine or voicemail not detected.

The CCXML app initiate a call using LaunchCCXML method.

The call classification is set or enabled in the input parameters to launchccxml.

but in the AVP the 'enhanced call classification' value is ZERO. i.e. Enhanced CallClassification: 0
And the AVP platform version 5.1.

So as soon as the call is answered, the detected signals received like start_of_voice, live_voice....

But the answering machine signals like record_msg or msg_end signals are not received.

Does the 'Enhanced call classification' should enabled to detect whether the call was answered by answering machine?

What is the requirement for a ccxml application for call classification?


Any other logs apart from ccxml-session-slot log to check or to troubleshoot the call classification issues.

The issue is like the answering machine / voice mails are not detected.


Thanks and regards

[dupl7]

call classification to detect answering machine- enhanced call classification

Remember that CM is still in control of the call, so did you set classification on CM..?

[mamb]

call classification to detect answering machine- enhanced call classification

Hi,
Thank you for the reply,
----------
In CM the below parameter was set to 'Y'

display system-parameters special applications Page 6 of 10

(SA8874) - Call Status Messages for 7434ND IP Softphone? Y

The CM version is 5.2
The AVP-H323 ports logged in as virtual agents in CM.
In Avaya VP/EP the Enhanced Call Classification = 0.

If this is not the place, Can you please tell us where or how to check the classification is enabled or not?
any CM commands or hints will also help here..

Thanks and Regards

[sandeepreddy]

Hi Mamb,

Yes you need to have enhanced call classification licenses on VP/EP.

[mamb]

call classification to detect answering machine- enhanced call classification

Hi Sandeepreddy,

Thank you for the reply

[ccxml-app]--------------[AVP/EP]-------------------[CM]
In ccxml-app the hints element having call.classification is set to true.
In AVP/EP the 'enhanced call classification' is ZERO
In CM, the (SA8874) - Call Status Messages for 7434ND IP Softphone? Y;

With the above environment details in place,
#1)if we enable enhanced call classification alone in VP/EP, would that suffice for detecting answering machine or voice mail? or is there any else to enabled in CM side for the call classification?

#2) Is the enhanced call classification license available for VoicePortal MPP 5.1.0.0-4206 ?

#3) At present we are facing a situation where from half of the IVR audio prompts get recorded in customers VoiceMail system.
for e.g when the system dial out to a mobile and if the live person answers the system starts playing the prompts.
instead of the live person, the customer voice mail system answers the call, then voicemail-greeting starts playing. After few seconds when it enters into the record phase, whatever the IVR audio prompt is playing will be recorded from that current place.
---Is there a way we can correct or tune this behavior---either in ccxmp-app side or in VP/EP side or in CM side? or what would you suggest to avoid this issue?

Thanks and Regards

[dupl7]

call classification to detect answering machine- enhanced call classification

Hi,

I am really not too sure what needs to be done on the Experience Portal,

But on CM you can set a few options...Please note that I would suggest contacting your partner to set these setting in accordance to your country and system

On the Avaya

- change sit-treatment
- change system-parameters ocm-call-classification

Send me pm message and I will reply with settings that we use for our customers

[mamb]

call classification to detect answering machine- enhanced call classification

Hi,
Thank you for the reply
The CM was installed in US. Hope you had gone thru the environment details.
Can you please clarify on how the sit-treatment and ocm-call-classification plays a role in detecting answering machine or voice mail in the present environment?
How to do pm message.
Thanks and Regards

[dupl7]

call classification to detect answering machine- enhanced call classification

Hi,

Just click on my user id, you should get to a screen where you can send me a personal message,

There is options for the us, but you can check results and work from there or talk to local BP`s or Avaya to get best suited settings.

[mamb]

call classification to detect answering machine- enhanced call classification

Ok, thank you
Thanks and Regards