Assigning Multiple Skillsets in one script

[allang]

Hi,

We have dozens of skillsets and rather than apply a single skillset per application (so end up having dozens of applications in OD), I'd rather try minimise the number of scripts and use some sort of identifier/variable to identify the CDN and then assign the appropriate variable to the skillset.

eg

Master Script / Configured Routes:
CDN Application
CDN_1 Application1
CDN_2 Application1
CDN_3 Application1
CDN_4 Application2
CDN_5 Application2
CDN_6 Application2
...

Then within Application for example

WHERECDNEQUALS
VALUE CDN_1: ASSIGN Skillset1 TO cv_skillset
VALUE CDN_2: ASSIGN Skillset2 TO cv_skillset
VALUE CDN_2: ASSIGN Skillset3 TO cv_skillset
END WHERE

I've referenced the manual and think this is correct and also see there is DIALED DN & DNIS Intrinsic Variables but would like to confirm if I need to create a variable for CDN or as this is just an intrinsic variable, can be referenced from within the application with nothing else set up ?

Many Thanks in advance
Gordon

[sandeepreddy]

Hi Gordon,

Could you clarify what is CDN? and refine your query for better understanding so that we can answer your query .

or you may open a SR so that the backbone can reach out to you to understand the query better and address it accordingly. Thanks.

[combsk]

Gordon, were you able to get an answer on this? I posed a similar question to the Avaya Learning instructor, but I need to document what I have so far and send it to him for feedback.

At this point, I can assign the value of a variable based on the dialed number; however, I haven't figured out how to use that variable for the assigned Agent Group when I'm queuing the call.

[allang]

Hi,

Thanks for your reply.

CDN is passed through from the master script in a way to identify the number dialled so was presuming I can query that as an intrinsic variable. I will contact support and see what they say.

Thanks

Manual Entry I found was:

CDN
The value of this intrinsic is the controlled directory number (CDN) of the current call.
This intrinsic applies to voice contacts only.
Syntax
CDN
Example
In this example, the script executes the GoldCard, Reg_Customers, or Promotions script,
depending on the CDN of the call.
WHERE CDN EQUALS
VALUE 5551230: EXECUTE SCRIPT Gold_Customers
VALUE 5551231: EXECUTE SCRIPT Reg_Customers
VALUE 5551232: EXECUTE SCRIPT Promotions
END WHERE

[combsk]

Correct, and if you want to do that same method, you can definitely route on the dialed number in the IPOCC task flow. I'm looking at taking it a step further, where instead of executing a particular script/task flow, I queue to a particular group. For example,

WHERE CDN EQUALS
VALUE 5551230: QUEUE TO SiteA AG
VALUE 5551231: QUEUE TO SiteB AG
VALUE 5551232: QUEUE TO SiteC AG
etc.