CCE Preview Contact Stopping

[mjervis01]

I am running CCE 5.0.1 with Preview Contact. All works well for a day but when then contacts stop getting delivered even though there are interactions waiting to be queued. This usually happens overnight.
The only way to start these again is by stopping and starting the service. Has anyone any ideas as to the cause?
Thanks

[droart]

We have the same issue with a customer on the same release of CCE. I have a ticket opened with support currently. I have also spoken with another integrator that has seen this issue as well so I am hoping it will be addressed as a defect in the SP due out in April.

[gisellebg]

Hi,

We are facing the same issue at one of our customers: preview campaigns stop working and preview contact media store throws the queue reached limit error:
ErrorLevel=Major, ErrorCode=14, ErrorDescription=QUEUE_LIMIT_REACHED = 14. Queuing a work item to the server failed because the number of work items in the queue has already reached the limit value..

[Thu Jun 30 18:30:30.197],Info,1996,DataStoreComm_GQEError event fired in PreviewContactWorkItem#af6bcb9c-7302-4aae-8ee2-3538d579f329[ed87a2af-2ad7-4d29-aaee-451d2623f4ff,Created].

Only after restarting the service the campaign works again.

Any idea?

Thanks,

[aapawan123]

gisellebg, I believe your issue is similar to mjervis01. The issue is that the program schedule isn't restarted by PCMS eventhough there are work items to be processed. As droat mentioned, this issue has been reported and hope the fix is in the SP due in August.

As for the 'queue limit reached', that error is normal as MD can only process 100 (or based on configured value) work items at a time. When MD work item queued reaches that configured max value or up to 100, the error message is throwned from MD to Media Store, which in your case is the PCMS.