Elite vs AACC

[jerom]

We are currently using AACC on one of our CS1k's and are very happy with it. However, we are in the process of transitioning from the CS1K's to CM. We have to decide if with stay with AACC or go with Elite for our contact center. From what I have seen so far, there are pro's and con's either way.

I am hoping to find somone who has opted to stay with AACC when transitioning the pbx to CM and somone who has moved from AACC on a CS1K to the Elite on a CM. I would really like to get an opion from somone who has experieneced the process, bumps and all, to find out what you based your decision on and if you are happy with what you have today. If anyone is willing to share, please let me know.

[jacks196]

I suppose the main thing is whether in your AACC you use (or intend to use in the future) Email, Outbound and OpenQueue, Web Chat etc - as far as I'm aware Elite can only handle voice contacts.

I've used AACC on CS1k & CM at different companies, but not migrated between platforms - I'd have thought getting rid of AACC to go to Elite was a backward step, but could (I'd imagine) save some money in expensive AACC licensing!

[towns27]

I know this thread is a bit old, but I thought I would throw my 2 cents in.

I believe, though I admit that I could be wrong, that AACC has separate licensing for Multimedia (email/outlook, outbound, webchat).

Elite does not, out of the box as it were, have the ability to use Outbound, Email, WebChat, etc,. However, with the addition of Elite Multi-channel (yes, another product and licensing and also requires an AES if you don't have one already) you can add those multimedia features to your system.