CCE MS CRM Connector doesn't workable

[piya]

Hi,
I have to try all setting on MS CRM Connector for CCE Desktop. I face problem as detail below.
1. Webservice Directly: It's exact condition for searching.
2. Phonebook Synchronizer: It's slow for screen popup (delay about 3-4 ring) at 500,000 records on phonebook (ASContact).
3. Rule: It's complicate with "not found" (new contact) and "found multi" contact case.

Do you have any idea or another solution? Please kindly suugest to me.

Thank you very much,

Piya

[vdeo]

The problem descriptions provided below are not detailed.

Would request you to open a case with Aavaya Support with the detailed problem description.