Intrinsics data for multimedia contact in AACC

[arunc]

The OD script can be used to get Intinsic data of a call. I have tried this for Inbound call adn its working fine.Can we get intrinsic data in the OD Script for Outboud and email contacts.

I could not understand how the Multimedia call flow works, can anyone explain how to extract contact intrinsics from the Multimedia call flow

[vikramsg]

The Multimedia contacts Intrinsic data are available for OD Scripts in AACC. The flow is controlled by the Multimedia Script in the system. If you can follow the logic in this script, you will understand how the Multimedia contacts are handled in AACC.

The details are available in the "Avaya Aura® Configuration— Orchestration Designer Application Development" document.

Below is an example of how the Multimedia intrinsic for an Outbound contact is handled:



IF CONTACT TYPE = c_contact_type_outbound_gv THEN
ASSIGN CONTACT DATA “CONTACTSUBTYPE” TO contact_subtype_cv
IF contact_subtype_cv = “Scheduled Callback” THEN
EXECUTE SCRIPT OB_ScheduledCallback_Primary
ELSE
EXECUTE SCRIPT OB_Outbound_Primary
END IF
END IF

You may have to understand the out-of-the-box scripts to see how they work and then start customizing them.