ACCS OD Emergency activation

[choym]

Anyone knows how to activate an emergency route that's set up in the ACCS Orchestration Design Flow Editor so that calls that's sitting in the queue will be redirected out of the queue once the emergency is activated.

[francisyates]

Yes, you need to be using a WILD Variable and checking the wild variable value inside of the loop

[choym]

I am new to ACCS. I set up a flow application with an emergency check step. Found out that I need to set up a Wild Variable Flow to activate/deactivate the emergency. Would you be able to show me the steps to set up the emergency wild variable? Thanks