Is it possible to get calls along with a custom intrinsic variable in a historical report?
ACCS/AACC reporting with call intrinsics
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The Call by Call report in AACC stores the Call details, however the fields available are only the standard ones which are pegged. The intrinsic details are for internal consumption during call routing and are not pegged for reporting.
For further requirements you may get in touch with Avaya Professional Services.Regards,
Vikram SG
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