AAAD Skillset call went transfer, keep busy the original agent.

[rojas8]

Went a agent recieve a Call and transfer the call, the AAAD keep busy and cannot recieve a new call. Went drop the Call, release the AAAD en original agent recieve the call.
The agents are using the Win Comunicator with the AAAD. Any tip??

[vikramsg]

can you please be more specific in the issue details?

The scenario look like the Agent1 receives a Skillset call, Answers it. Agent1 is transfering the call to Agent2 however Agent2 is busy/Unavailable. Agent1 cannot receive the call untill the "FastBusy" tone is completed. if this is the case, then this is working as designed.