Enabling a Custom Data Field in WFM/DPA

[walla74]

I'm wondering if anyone has ever setup a custom data field using WFM and DPA. I got through 6 of the steps and then got stuck on these:

Step 1 – Login to the framework/consolidated server (server that has the attributes.xml file)
Step 2 – Share the Cache folder with the user account that is logging into the DPA server. This is typically the IMSA account. Just ask the customer what login credentials they use to remote to the server. This is the user that we need to share this folder with. To share, right click and select share folder. Type in the user name and say read/write. Then click ok
Step 3 – Go to DPA portal. Go to system/attributes. Replace the path with //frameworkservername/Cache/attributes.xml

Step #2, says to share the cache folder on our server (ACR server), but I can't find this folder for the life of me. Does anyone know what the path could be? My help desk sent me a list of every folder w/ the word cache in it, but there are too many. I'm assuming the way Avaya sets up all these servers the same, so wondering if anyone has done this before.

The end goal is to tag our calls w/ metadata from our billing system like account id #, first/last name, etc.

Thanks!

Andrea
[email protected]

[shaikht]

Hi Andrea,

It looks to be customization and Avaya Professional Services team look into it.

I will suggest to check with your Account Manager for APS engagement. Please be notified that it can be chargeable if you don't have Custom Advanced Application contract.

I hope it helps.