average SL

[atkin65]

Hi, is there a way to get cms to calculate an average SL on a report using say 3 or 4 skills... can I add a sum at the bottom which will do this? fingers crossed

thanks

[shaikht]

Hi,

You can try to customized report to have multi skills input.

Please reach out to Avaya Professional services for the customization. They can come up with report to give range for the skills.

Please be notified that they work on project basis and may be billable.

I hope it helps.

[atkin65]

Average SL group skills

I can run the real time script with group skills no problem...

My requirement is average SL for all skills combined... The skills form one area

Can i add like a total row which does the average??

It would be good to see how an area is doing real-time with service level combined

Thanks again