problem with changing the refresh rate and window count in CMS

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  • steph121
    Member
    • Oct 2015
    • 7

    problem with changing the refresh rate and window count in CMS

    I have a CMS user who wants her window count increased and her refresh rate decreased. When I make the changes on her user data screen, CMS will not take the changes. Is this a result of a threshold setting, where there is limit on how many users can deviate from the default settings?
  • shaikht
    Genius
    .
    • Feb 2010
    • 246

    #2
    Hi,

    Normally it should work until and unless any hardening done on CMS on the limit.

    Try to create a test user or see any user have those values. If new user is working or other user have same value, we may need to re-create user having issue.

    I hope it helps.

    Comment

    • stphnwd
      Brainiac
      .
      • Jan 2011
      • 52

      #3
      What version of CMS and CMS Supervisor are you using?

      What exactly is happening? Are you getting a successful message on the modification of the user's properties?

      If you go back and look at that user's properties are the values updated?
      Stephen Wood

      Comment

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