AACC Codec Usage

[debe1]

Can someone please explain the logic behind this statement in the AACC Troubleshooting manual:

"Using G.729 as the voice codec on both legs of Contact Center calls is not supported. This
can result in voice quality issues."

Thank you
Johann de Beer

[vikramsg]

Hi Johann,

I believe this is already answered to you. However our design team has confirmed that using G729 on both Customer and Agent leg would cause voice quality issues. This was observed during testing phase of AACC and hence documented.