ACCS 7 - Ignition failed

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  • gsanadze
    Brainiac
    .
    • Mar 2015
    • 96
    #1

    ACCS 7 - Ignition failed

    Dear Team,

    I didn't manage to install ACCS 7 - the Ignition Application fails almost at the end.

    The log files contains this message:

    " Native library loaded, however JNI version 1.4.4 does not match API version "

    Any idea?

    Thanks a lot in advance, any assistance is highly appreciated.

    Regards,

    George
    Tags: None
  • vikramsg
    Whiz
    .
    • Apr 2011
    • 30
    #2
    This might need some investigation. If the Ignition application does not work then I suggest you to open a Ticket with Avaya Support team to further look into this.

    Also make sure that you were running this as an ADMIN user and not an "Admin Like" user. The UAC sometimes does not allow some scripts to run.

    Regards,
    Regards,
    Vikram SG

    Comment

    • gsanadze
      Brainiac
      .
      • Mar 2015
      • 96
      #3
      Managed to resolve the issue

      The problem was in FQDN - it was set incorrectly. FQDN = Computer Name + Domain. The resulted line should look like: accs7.demo.com

      The log file shows some misguiding info about impossibility to transmit some data.

      Comment

      • tdaway
        Whiz
        • Jun 2014
        • 31
        #4
        I am facing exactly this same challenge, by saying FQDN, did you mean where we enter IPO SIP Domain name? Please may you clarify for me? Thanking you in advance

        Comment

        • gsanadze
          Brainiac
          .
          • Mar 2015
          • 96
          #5
          no in my case that was only ACCS server FQDN

          It has to be correctly set and resolved by DNS

          Comment

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