Phantom call 180 seconds

[stankn]

Hi guys,

I've configured Callback Assist in our lab with EP 7 (agent first strategy), and I'm testing immediate cb request. What's really strange is that phantom call stays in queue only 180 seconds and after that cb request goes in status Failed(5). I assume that cba shouldn't work that way.

I also made my ccxml application in which I just created call and put it into queue. After 180 seconds it disconnects.

I will mention that queue is empty and I have one agent that is on aux.

Thanks,
Nikola

[sandeepreddy]

Hi

I would suggest to get this checked with a support request to the CBA team on how exactly it should work.

[rathe]

Hi Nikola,

Please check the CM Trunk to SM Trunk and verify Session Establishment timer parameter. It should be 120 minutes other wise the call would disconnect in 180 secs.