Agent Break Time

[carva11]

Call Presentation Class defined with a 10 second break. When agent performance report is run, agent shows 29 skillset calls and no acd/nacd calls answered but has 32 minutes and 37 seconds of break time. How is that possible? I calculate 290 seconds or 4 minutes and 50 seconds.

[shaikht]

Hi,

Can you please give more details on the Avaya CC product you are looking for? It will help to get relevant response.