AIC 7.2.3 / HTTPVox

[kuhta]

Hi, All
we have an integration of DD 5.1 with ACI 7.2.3 after customer listen IVR nodes we want to transfer him to agents and ~1-2% of calls are failed to transfer.

in IC manager we see "Error 1: Transfer failed"

also i didn't find any error in TS logs about failed calls, but find an error in workflow logs about this failed calls

@20110425 13:51:26.590 #3864 <Info>
!Flow Error or Exception (toolkitRequest):<ContextDump>:-
thread=3864
wID=607
extension=Cmd:VM::scriptToolkitRequest
flow=httpvox.transfer
block=TransferCall
fragment=start
fragmentfullname=transfer_TransferCall_start
routine=transfer_TransferCall_start
where=In Subroutine transfer_TransferCall_start[Block TransferCall, Script httpvox.transfer]
at=extensionHook
param=DEBUG
description=Transfer Failed

from my point of view it's look like a bug in software? does anyone faced the same problem?

[mandalapu]

Please open a support ticket with the logs (TS, HttpVox, Workflow ) & detail issue scenario for further investigation. This is not a bug , but more of a configuration issue.

[amamas]

Hi Kuhta:
May I ask what the resolution on this was?
We have had the same issue.
Thanks,
Andy