cms

[cc12]

Hi,

For the r14.1auxaa.k,we find calls waiting when agents are available on certain skills.Happens regularly.
The phantom call gets cleared after an hour or so.
Is there a workaround for the same? Or any patch for this version.

thank you!

[shaikht]

Hi,

It was known issue on all previous versions and fixes were done on CM and CMS side to handle events. Totally it was fixed in r16 so may be upgrade CMS to avoid stuck call.

I hope it helps.