Cms

[cc12]

Hi,
We have an issue where the call work codes dont seem to appear on our historical reports,and neither does the database seem to have cwc records.It all started after an upgrade of Cms.
The system parameters features,cust options form shows cwc enabled.t he Cms dictionary seem to have all the entire too.
Is this something to do with the FSA ?

Thank you.

[shaikht]

Hi,

Please make sure CWC are configured under Call Center Admin -> Call Work Codes.

We need to administer CWC to show them in reports. I

If it is done, please make sure CWC are pressed properly on call.

I hope it helps.