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Doc ID: SOLN258399
Version: 22.0
Status: Published
Published date: 24 Oct 2014
Updated: 29 Sep 2016
Categories: Installation, Documentation, System Management & Planning, Contact Center Control Manager, Design and Implementation, Break/Fix, Upgrade, Troubleshooting, Maintenance, Configuration
Author: Jon Bartlett
Details
Control Manager (previously known as Avaya Contact Center Control Manager, ACCCM)
Occurs in all versions of Control Manager
•Unable to save an transactions to the database.
•Unable to add new agents/users in ACM
•Error: "The transaction log for database 'ACCM' is full.
•Error: “error save data”
•Unable to add or edit stations/extensions in ACM - Error: "The transaction log for database 'ACCM' is full.
•One-X Central Management users are unable to login to Central Management with One-X Agent ◦Error: Unable to contact Central Management server, Exception of type 1X agent Http.Parsing exception was thrown
•Daily alerts notifying them of high disk space usage on the server
•Server Threshold being met
•Backups are consuming too much disk space
Problem Clarification:
Each ACCCM database has a Transaction Log file that can cause high disk usage or can become full if limited in size. Two scenarios can happen:
•If no size is defined, the transaction log can end up using any and all available disk space on the hard disk. Once there is no disk space available, no transactions can be written to the database.
•If a size is defined, once the allotted disk space is used no transactions can be written to the database.
Cause
Incorrect configuration of the ACCCM Database
Solution
Please click here. (https://support.avaya.com/ext/index?...&id=SOLN258399) to view the full solution on support.avaya.com.
Version: 22.0
Status: Published
Published date: 24 Oct 2014
Updated: 29 Sep 2016
Categories: Installation, Documentation, System Management & Planning, Contact Center Control Manager, Design and Implementation, Break/Fix, Upgrade, Troubleshooting, Maintenance, Configuration
Author: Jon Bartlett
Details
Control Manager (previously known as Avaya Contact Center Control Manager, ACCCM)
Occurs in all versions of Control Manager
•Unable to save an transactions to the database.
•Unable to add new agents/users in ACM
•Error: "The transaction log for database 'ACCM' is full.
•Error: “error save data”
•Unable to add or edit stations/extensions in ACM - Error: "The transaction log for database 'ACCM' is full.
•One-X Central Management users are unable to login to Central Management with One-X Agent ◦Error: Unable to contact Central Management server, Exception of type 1X agent Http.Parsing exception was thrown
•Daily alerts notifying them of high disk space usage on the server
•Server Threshold being met
•Backups are consuming too much disk space
Problem Clarification:
Each ACCCM database has a Transaction Log file that can cause high disk usage or can become full if limited in size. Two scenarios can happen:
•If no size is defined, the transaction log can end up using any and all available disk space on the hard disk. Once there is no disk space available, no transactions can be written to the database.
•If a size is defined, once the allotted disk space is used no transactions can be written to the database.
Cause
Incorrect configuration of the ACCCM Database
Solution
Please click here. (https://support.avaya.com/ext/index?...&id=SOLN258399) to view the full solution on support.avaya.com.
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