ACCS does not log voice calls

[gsanadze]

When voice call arrivers, it is not recorded in the data base, so when the same customers calls again, there is no history information available.

It works fine for all other contact types - e-mail, Web chat, outbound - but voice calls (Skill1) are not logged in database.

Any idea why?

[gsanadze]

no answers to my question - let me add comments

as noobody answers, I will add some notes here

when Supervisor initiates Contact Search there is a possibility to search by skill set

Interface allows you to select avalible skills. So, my question is - why there is no voice skills among available skills to search?

Only multimedia (OB, WChat, EM ... ) but no Slill 1 or Skill 2 - voice skills.



Any idea?

Thx

[gsanadze]

I found the reason

the Reporting Server was not configured

[cartw7]

Hey there, gsanadze! Good to hear that you found the reason why voice calls are not logged into the database.