I have several VDN's that are directed into a vector. Within the vector the call gets queued to 2 splits. The first split right away and if not answered after 20 seconds then it queues to the second split.
I would like to be able to report on the number of calls answered in each split based on what VDN delivered the call.
Is there a way to do this?
EAS is not turned on for this system.
Thanks.
I would like to be able to report on the number of calls answered in each split based on what VDN delivered the call.
Is there a way to do this?
EAS is not turned on for this system.
Thanks.
