AACC global variables question

[chan293]

Hi all,

We have an application that uses some global variables to control which RANs are played and which skillsets receive calls after certain wait times. Now we are required to allow supervisors to change the global variables that control the scripts, preferably through a GUI on their desktops. Is there any way to query and change the values of global variables from the outside?

I understand that the call scripts could query a database via HDX in order to retrieve the settings. However, this would slow down the call processing and create dependencies on external systems that we cannot afford in this project.

Thanks

Regards,
Dirk

[mkopiec]

Dirk,
What release of AACC are you using? At a certain point they created the ability to provide supervisor access to variables and control via partition which variables they can change.

This might be the best way to handle it as the supervisors would use the CCMA webpage to access the system and then be able to modify only the variables you allow them to change.

If you provide the release I can check if that was available for your version. Off the top of my head I think it became available in release 6.3 or 6.4 but might have been as early as 6.2.