ACCS - Report Averages Dont add up

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  • bucky101
    Brainiac
    • Nov 2010
    • 71

    ACCS - Report Averages Dont add up

    Hey Guys,

    Any idea why my Grand Totals dont line up with my calculator? See attached, adding up the time values/percentage values and dividing by 4 does not work out
    Attached Files
  • hunte99
    Member
    • Aug 2017
    • 7

    #2
    For some reason, the forum isn't letting me see the attached image. Any chance you could upload to another site - like imgur or Photobucket - and link to it?
    Consultant and Director at Grey Space - Avaya Contact Centre Specialists

    https://www.grey-space.com

    https://www.linkedin.com/company/teamgreyspace/

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    • mkopiec
      Hot Shot
      • Aug 2010
      • 17

      #3
      The math does not work correctly when you try to average things that were already averaged. In order to get the correct result for the grand total you need to work with the raw data, which is what the report does by default. The grand totals provided on the report are the correct totals based on the raw data.

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      • rsanches
        Member
        • Feb 2023
        • 4

        #4
        Spam, spam, spam
        Last edited by thiel2; 10-20-2023, 08:51 AM.

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