POM outbound calls in CMS reports?

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  • allen260
    replied
    Originally posted by ross210 View Post
    Are outbound calls made by agents via Proactive Outreach Manager reflected in any of the CMS reports?
    Since POM uses nailer calls for the entire dialing duration it will not track the outbound calls. It will show a single "Extn In Call". You'll have to pull this data from POM reports.

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  • ross210
    started a thread POM outbound calls in CMS reports?

    POM outbound calls in CMS reports?

    Are outbound calls made by agents via Proactive Outreach Manager reflected in any of the CMS reports?
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