ADW Supervisor

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  • ball69
    Aspiring Member
    • Feb 2019
    • 2
    #1

    ADW Supervisor

    Does anyone have any insight into why a ADW supervisor has different data on their screens than the Agents have on their screens in ADW? The calls in queue, calls waiting and agents on calls show different values.
    Tags: None
  • ball69
    Aspiring Member
    • Feb 2019
    • 2
    #2
    They are all on the same ACD and CMS settings

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